FAQ

Where do your tea leaves imported from?

We have good connections with the tea growers in the most popular tea plantation in both Taiwan and China

How fresh are the teas?

We import tea directly from the plantation and arrange shipments from source throughout the year. Our tea leaves products are air-tight seal prior to consumption while some products are with vacuum packed in retaining its freshness.

How long do the tea leaves last?

Expiry date is indicated on each product

Can I arrange to send it to someone directly?

Yes, you can. Just make sure the address is clearly indicated under the shipping address upon your order placement.

How much does the shipping cost?

For order with total amount of SGD80, it is free on shipping within Singapore. For order with total amount less than SGD80, we offer a standard flat rate within Singapore. For shipment / delivery rates, please refer to the delivery chart from the Terms & Conditions section.

How to check my order status?

Members can login to check order status. For non-member, email will be triggered to notify.

How long will it take for me to receive my order?

It depends on the shipping destination and stock availability. An estimated average delivery time will be indicated upon check-out of the order. You will be notified on the estimated lead time for those out of stock items.

How can I track my order?

For overseas shipment, AWB information with the service provider will be updated on your order.

What shipping carriers do you use?

We use major courier carriers and local courier partners

Do you accept product returns?

Please contact us by clicking this link Contact Us or you can fill up the details at the bottom of this page, if you have received defective tea accessory product(s) from us.

Can I cancel my order?

Order is allowed to cancel (in full or partial) within 24 hours after order placement. For any cancellation request, 50% of the purchased price for the cancelled item(s) will be refunded. For more information, please refer to our Terms and Conditions.

Need more clarification? Email Us