Terms & Conditions

LXPERIENCES Pte Ltd (“us”, “we”, or “our”) operates the https://teasdotya.com website (hereinafter referred to as the “Service”). By visiting our site and engaging to our service with purchasing of products and/or service, you agree to be bound by the following Terms and Conditions, including all policies stated on this website.

Prices

All prices indicated are in Singapore Dollars (SGD). Prices are subjected to changes without notice.

Products and Services

We reserve the rights to modify or discontinue (or any part of content thereof) at any time, without any prior notice.

We have tried to have all products showing on website to be as close as actual products we have.

However:

  • There will be variable on the actual colour, shape and size on tea leaves as they are harvested at different timing every year / season.
  • Packaging of the products may vary as it depends on its availability
  • All dimensions indicated are of estimation
  • Colors on your computer / device may differ slightly from actual product colour as it depends on your computer / device settings.
  • All weights indicated are of chargeable weight

Hence, all images we provide on this website is for reference only.

Availability

Our system will automatically trigger a confirmation receipt on your order and payment. As most of our products are under seasonal supply, for those items that we do not have sufficient quantities to fulfill, there is no binding obligation that supply will be met as this is subjected to products availability.

Payment

Payment can be made by major Credit Cards via PayPal

Delivery Charges

Local Delivery Charge (Within Singapore)

Local Delivery
Total AmountEstimated Average Delivery TimeCharges (SGD)
Less than SGD803 working days 6.00
SGD80 or more3 working daysFree

Overseas Delivery Charge (Outside Singapore)

Overseas Delivery
CountryEstimated Average Delivery TimeWeight (kg)Charges (SGD)
Indonesia5 working daysLess than 0.546.00
0.5 – 0.956.00
1 to 1.466.00
1.5 – 1.9 75.00
2-2.4 85.00
2.5 – 3 96.00
Philippines5 working daysLess than 0.5 46.00
0.5 – 0.956.00
1 to 1.466.00
1.5 – 1.975.00
2-2.485.00
2.5 – 396.00
Thailand5 working daysLess than 0.546.00
0.5 – 0.956.00
1 to 1.466.00
1.5 – 1.975.00
2-2.485.00
2.5 – 396.00
Vietnam5 working daysLess than 0.546.00
0.5 – 0.956.00
1 to 1.466.00
1.5 – 1.975.00
2-2.485.00
2.5 – 396.00
Malaysia5 working daysLess than 0.534.00
0.5 – 0.939.00
1 to 1.445.00
1.5 – 1.951.00
2-2.457.00
2.5 – 366.00
Korea7 working daysLess than 0.546.00
0.5 – 0.956.00
1 to 1.466.00
1.5 – 1.975.00
2-2.485.00
2.5 – 396.00
Japan7 working daysLess than 0.545.00
0.5 – 0.961.00
1 to 1.477.00
1.5 – 1.993.00
2-2.4109.00
2.5 – 3127.00
Australia7 working daysLess than 0.545.00
0.5 – 0.961.00
1 to 1.477.00
1.5 – 1.993.00
2-2.4109.00
2.5 – 3128.00
New Zealand7 working daysLess than 0.545.00
0.5 – 0.961.00
1 to 1.477.00
1.5 – 1.993.00
2-2.4109.00
2.5 – 3128.00
USA10 working daysLess than 0.572.00
0.5 – 0.993.00
1 to 1.4114.00
1.5 – 1.9136.00
2-2.4157.00
2.5 – 3179.00
Canada10 working daysLess than 0.572.00
0.5 – 0.993.00
1 to 1.4114.00
1.5 – 1.9136.00
2-2.4157.00
2.5 – 3179.00
France10 working daysLess than 0.567.00
0.5 – 0.987.00
1 to 1.4107.00
1.5 – 1.9127.00
2-2.4147.00
2.5 – 3165.00
United Kingdom10 working daysLess than 0.567.00
0.5 – 0.9 87.00
1 to 1.4107.00
1.5 – 1.9127.00
2-2.4147.00
2.5 – 3165.00
Italy10 working daysLess than 0.567.00
0.5 – 0.987.00
1 to 1.4107.00
1.5 – 1.9127.00
2-2.4147.00
2.5 – 3165.00
Germany10 working daysLess than 0.567.00
0.5 – 0.987.00
1 to 1.4107.00
1.5 – 1.9127.00
2-2.4147.00
2.5 – 3165.00

Delivery / Shipping Terms

Order is on Ex-Works terms. We will not be responsible for any local customs fee and/or importation taxes when the shipment arrives at your country. You will be responsible for any charges incurred, if applicable.

Cancellation

Order / item(s) cancellation is allowed within 24 hours after order is placed via the website (https://teasdotya.com). However, LXPERIENCES Pte Ltd will only refund 50% of the purchased price on the cancelled item(s). For partial order cancellation with delivery to a Singapore address, no delivery charge will be refunded. If the total purchased amount on the revised order falls below the minimum amount entitled for free delivery, delivery charge per the local delivery rate (refer to Delivery Charges section above) will be applied. For full order cancellation, delivery fee that has been charged on the payment will be refunded.

Customer Support

You can reach us at sales@teasdotya.com or you can click on to the Contact Us

Undelivered Package

We are responsible to ensure delivery / shipment is made according to the address stated on your order. However, if the package is not delivered due to invalid address, you will be responsible for any charges incurred. LXPERIENCES will not issue any refund for such financial loss. In the event when the package is returned to us, we will refund you with the total purchase amount of the product. No delivery or shipment cost will be refunded for such cases.

Copyright

The contents of this website including all pictures logos, designs, photographs, written text and all other materials are under copyright of LXPERIENCES Pte Ltd.

ALL RIGHTS RESERVED

Copying, modification or reproduction or incorporated into any other work with part of all the materials available on this website is prohibited.